Event
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EVENT TERMS & CONDITIONS

INTRODUCTION

These Terms and Conditions govern all Tickets issued for the Event and the admission to the Venue(s) and should be read in accordance with the Conditions of Entry and the conditions of the Official Ticketing Agent. Where you have purchased a Travel Package, these Conditions govern your contract with us in addition to all other written information brought to your attention before your booking was confirmed, including but not limited to the Essential Information document. All capitalised terms used in these Conditions shall have the meanings given to them in the 'Definitions' section of these Conditions, below. All Tickets are issued either by us or on our behalf. Any person who purchases, possesses, uses or attempts to use any Ticket shall be deemed to have accepted and agreed to comply with these Conditions. In the case of any conflict or ambiguity between these Conditions and the Conditions of Entry or conditions of the Official Ticketing Agent(s), these Conditions will prevail.

DEFINITIONS

"Authorised Person(s)" means collectively all Event management, Venue(s) management, Police, public bodies and agencies responsible for safety and security in connection with the Event or the Venue(s), and their respective staff, officials, representatives, officers and volunteers.

"Conditions" means these terms and conditions and the Conditions of Entry which are incorporated into these Conditions by reference together with any amendments or updates to the same issued by or on our behalf from time to time.

"Event" means the Snowbombing Festival (Mayrhofen, Austria).

"Face Value" means the specified price of the Ticket only (including United Kingdom value added tax and Austrian tourist tax thereon) as stated on the relevant Ticket, and excludes any Handling Fee or other fees or charges paid by the Ticket Purchaser in respect of that Ticket.

"Handling Fee" means the fee payable per Ticket transaction or order, charged in addition to the Face Value of the Ticket, for the processing of Tickets in that transaction or order.

"Official Ticketing Agent" means our official appointed ticket agent(s) for the Event, including without limitation Kaboodle Solutions Ltd. t/a Kaboodle, each acting as our agent.

"Original Sale Price" means the specified price of each Ticket plus any Handling Fee and other charges necessary to effect the sale or trade of that Ticket (including postage or courier charges).

"Prohibited Item(s)" means any items which we or any Authorised Person deem to be dangerous or inappropriate including (without limitation) those items specified in sub-paragraphs 27(b)(c) and (d) of these Conditions and any further items listed at www.snowbombing.com from time to time.

"Conditions of Entry" means the security protocols and the public order and safety conditions of admission to the Venue(s), as the same may be amended, supplemented or replaced by us or the Venue(s) from time to time.

"Ticket" means any ticket (whether a hard copy ticket or an e-ticket) evidencing a personal revocable licence from us for an individual to attend the Event and the Venue(s) in accordance with the details indicated thereon.

"Ticket Holder" means any individual possessing, holding or using a Ticket, including (without limitation) the Ticket Purchaser or any person to whom the Ticket was issued or transferred.

"Ticket Purchaser" means the individual who has purchased a Ticket or Tickets through the Event's Official Ticketing Agent, whether on its own or as part of a Travel Package.

"Travel Package" means a combination of accommodation and/or transport plus a Ticket and/or other tourist services covering a period of at least 24 hours and sold at an inclusive price.

"Venue(s)" means the entire premises of the Mayrhofen resort where the Event is scheduled to take place including all third party venue(s) used by us in connection with the staging of the Event.

"We" means SBH Events Limited a company incorporated in England and Wales with company number 04617545 whose registered office address is: 7th Floor, 364-366 Kensington High Street, London, United Kingdom, W14 8NS (and, solely where payments are concerned, means our Official Ticketing Agent).

"Wristband" means any valid wristband given to a Ticket Holder in exchange for their Ticket at the Event, which may be embedded with an RFID chip if it is a cashless (or partly cashless) Event.

"You" means the Ticket Holder, or the Ticket Purchaser and/or for Travel Packages, the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

TICKET PURCHASE & DELIVERY

1. Tickets and/or Travel Packages may only be purchased from us (via the Official Ticketing Agent) or through any other sale or transfer mechanism authorised in writing by us. Tickets purchased or obtained from any other source shall be void and may be seized or cancelled without refund or compensation.

2. We reserve the right to limit, at the time of purchase, the maximum number of Tickets and/or Travel Packages that any person may purchase for the Event. Tickets and/or Travel Packages may be limited to a maximum number per person, per payment card and/or per household. We reserve the right to cancel without prior notice any Tickets or Travel Packages purchased in excess of this number.

3. The nominated payment card or the registered bank account used to purchase Tickets and/or Travel Packages must be registered in the name and address of the Ticket Purchaser. We reserve the right to refuse any application for Tickets and/or Travel Packages from any person who fails to comply with this condition or to cancel any Tickets and/or Travel Packages purchased in breach of this condition.

4. To prevent fraud and protect both you and us, either we or the Official Ticketing Agent may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we or the Official Ticketing Agent suspect fraud, we may cancel any order for Tickets and/or Travel Packages.

5. Once payment in full has been received by us or by the relevant Official Ticketing Agent, the Ticket Purchaser will be provided, by email, with a confirmation of the sale and a booking reference number.

6. The sale or other issuance of any Ticket is final and non-refundable except as outlined in paragraphs 14-21 of these Conditions, or for Tickets purchased as part of a Travel Package, as outlined in paragraph 11 and 12 of the Travel Package Conditions, or as required by applicable law. We reserve the right to not replace or accept any Ticket that has been lost, stolen, forgotten, damaged, defaced or forged, or any Ticket which is unreadable or incomplete. Keep your Ticket safe.

7. Tickets will be issued via email as e-tickets to the Ticket Purchaser's email address as specified in the Ticket Purchaser's application.

8. If any Tickets have not been received 7 days before the Event, it is the responsibility of the Ticket Purchaser to contact customerservice@snowbombing.com quoting the booking reference number given to the Ticket Purchaser at the time of the confirmation of sale.

9. It is your responsibility to check your Tickets and booking confirmation and inform us immediately of any inaccuracies; mistakes cannot always be rectified. We cannot accept any liability if we are not notified of any inaccuracy in any documentation within 5 days of purchase.

TICKET USE & PROHIBITIONS ON TRANSFERS

10. Save as set out in paragraph 11 below, Tickets are strictly non-transferable and must not be sold or offered, exposed or made available for sale, or transferred or otherwise disposed of. We reserve the right to cancel without refund any Tickets issued to a Ticket Holder whom we believe plans to offer a Ticket for resale otherwise than in accordance with these Conditions.

11. If a Ticket Purchaser can no longer attend the Event, the Ticket Purchaser may transfer the Ticket to someone else who is known to the Ticket Purchaser personally (and who did not become known to the Ticket Purchaser through the transfer of the Ticket) providing we are notified not less than 28 days before the Event and the Ticket Purchaser pays an amendment fee of £30 per person and where applicable, subject to compliance with paragraph 10 of the Travel Packages Booking Terms and Conditions. The transfer must be made strictly subject to these Conditions (and the transferee's acceptance thereof) which shall be binding upon the transferee in full as if the transferee was the Ticket Purchaser, save only that such transferee shall have no right to transfer the Ticket under this paragraph 11 nor any right to a refund under paragraphs 14 - 21 of these Conditions.

12. Notwithstanding paragraph 11 above, it is an essential condition of the issuance of each and every Ticket and the right of admission to the Venue(s) that, the Ticket must not be:

a) transferred, used or otherwise disposed of in the course of any business or for the purpose of facilitating a third party's business;

b) transferred, used or otherwise disposed of: (i) in relation to any promotional or commercial purpose (including any competition, advertising, promotion, auction or as a prize in any competition or sweepstake, whether for a business or a charity or otherwise); or (ii) to enhance the demand for any other goods or services;

c) transferred or otherwise disposed of to any person who agrees to buy any good(s) or service(s) in return for the Ticket; and/or

d) combined with any other good(s) or service(s) (including as part of any hospitality, accommodation or travel package or service),

in each case without our prior written approval.

13. Any Ticket offered for sale, sold, transferred, used or disposed of in breach of paragraphs 10, 11 or 12 of these Conditions may be cancelled and any person seeking to use the Ticket may be refused admission to or be evicted from the Venue(s) without refund or compensation and may also be liable to legal action, even if the Ticket Holder did not have prior notice of these Conditions or the breach thereof.

REFUNDS & CANCELLATION

14. Tickets are sold subject to our right to alter or vary the published Event programme without notification which may result in changes to the performance line-up, playing times or any other aspect of the Event. We reserve all rights in this regard. Any published start times of a performance at the Event are estimates and subject to change. We shall not be liable for any change of a published start time or change to the artists scheduled to perform. No scheduled acts may be considered as headline acts regardless of their relative fame or prominence in the billing and so cancellation by an artist or performer will not entitle you to a refund.

15. We reserve the right to make alterations to the time, date, duration and Venue(s) of the Event or other details governed by any Ticket in the event of unforeseen or other circumstances, including (without limitation), Force Majeure, safety and security concerns or decisions from any Authorised Person or other competent authority. In the event of such alteration, neither we nor the Official Ticketing Agent will be liable to the Ticket Holder or any other person for any costs, expenses or other losses resulting from such alteration, except to the extent set out in paragraph 18 of these Conditions.

16. As soon as possible after we become aware of postponement, rescheduling or cancellation of the Event, all available information will be posted on www.snowbombing.com but it is the responsibility of the Ticket Holder to ascertain whether the Event has been postponed, rescheduled or cancelled and any new dates, times, and Venue(s).

17. A Ticket will not be exchanged or refunded if:

a) after the Event has started, it is stopped for any reason and is not completed;
b) on any day of the Event, the start time is delayed for any reason;
c) the start time (but not the date) of the Event changes after the date the Ticket was purchased; or
d) the Ticket is used for entry into the Venue(s).

18. We shall only be required to refund a Ticket Purchaser (on application by the Ticket Purchaser) with the Face Value of the relevant Ticket, in the following circumstances:

a) if the Event is cancelled before the Event has started;
b) if the Ticket is for an Event which is postponed before the Event has started and the Event is rescheduled to another date (whether at the Venue(s) or at a different Venue(s)) subject to the Ticket Purchaser's election under paragraph 19 of these Conditions; or
c) if the Ticket Purchaser is otherwise entitled to a refund under applicable law.

19. If the Event is postponed before the Event starts and the Event is rescheduled to another date (whether at the Venue(s) or at a different Venue(s)), the Ticket Holder may elect to either:

a) use the existing Ticket for the rescheduled Event if the Event is rescheduled for another date but at the Venue(s); or
b) if the Event is rescheduled to a different Venue(s) and there are insufficient Tickets available, or the Ticket Holder is unable to attend any rescheduled Event, the Ticket Purchaser shall be entitled to apply for a refund pursuant to sub-paragraph 18 b) of these Conditions.

20. We shall not be required to refund any fees or charges paid in addition to the Face Value of the Ticket (for example, any Handling Fee, booking fees, administration charges, amendment fees, insurance or ticket protection payment, charity donations or postage or courier charges) except where required by applicable law. No interest or costs will be payable in respect of any monies refunded.

21. Where paragraph 18 of these Conditions applies, only the original Ticket Purchaser may apply for a refund. If we initiate a refund process under sub-paragraphs 18 a), b) or c) of these Conditions, the Ticket Purchaser will be advised of the process and the prescribed deadline for refund applications through the media or via direct communication within 14 working days of the cancellation or rescheduling of the Event. The Ticket Purchaser must follow the prescribed process and deadline and produce the original Ticket in order to be eligible for a refund. We shall not be required to issue a refund in relation to any Ticket which we reasonably believe has been the subject of a sale, transfer or disposal in breach of paragraphs 10 or 12 of these Conditions.

22. Promotions, deals or discounted offers are provided at our discretion. All such offers are subject to availability and may be withdrawn by us at any time. Retrospective refunds are not permitted against any offer or promotion advertised after a booking is made.

VENUE ENTRY & REQUIREMENTS

23. These Conditions incorporate the Conditions of Entry. If any Ticket Holder fails to comply with the applicable Conditions of Entry, the Ticket Holder may be refused admission to or evicted from the Venue(s) without refund or compensation.

24. The Event is not suitable for children under the age of 18 and under 18's are not permitted to attend.

25. Admission to the Venue(s) will only be authorised upon presentation of a valid Ticket and (if we and/or any Authorised Representative require) photographic proof of identity and proof of age (driver's licence or passport). One Ticket will be required for each person, regardless of age. The Ticket Holder is not guaranteed an uninterrupted and/or uninhibited view of any performance, nor is any representation or warranty given as to the quality, content or duration of the Event.

26. For the purposes of safety, security and/or checking compliance with these Conditions, each Ticket Holder shall, if requested by any Authorised Person, co-operate and comply fully with the instructions and guidelines of such Authorised Person (including by producing a valid Ticket and photographic proof of identity and proof of age).

27. We and/or any Authorised Person may refuse admission to or eject from the Venue(s) without refund or compensation any Ticket Holder who:

a) is noticeably under the influence of alcohol, narcotics or any behaviour-modifying substance, or is behaving, or considered by any Authorised Person likely to behave, violently, harmfully or in a manner contrary to public order and/or safety;

b) brings or attempts to bring into the Venue(s), possesses or uses within the Venue(s) or in the vicinity thereof any Prohibited Item including, without limitation, Chinese lanterns; candles, paraffin lamps, chemical toilets; sound systems; generators; BBQs; glass bottles; any food; any beverages; drones; laser pens; selfie sticks; man-bags; unofficial high vis jackets; potential weapons of any kind; new psychoactive substances; poppers, nitrous oxide; illegal substances; fireworks; compressed gas containers; aerosols; flares; air horns; smoke bombs; flag sticks; banners, signs or materials displaying political, religious, offensive or race-related messages, slogans or images; any item that an Authorised Person considers dangerous, hazardous and/or illegal or that may be used as a weapon or a missile; animals (other than guide dogs); any tripods or video camera equipment whatsoever; any camera or other type of photographic or recording device other than for personal use;

c) brings or attempts to bring into the Venue(s), sells, possesses or uses within the Venue(s) any sponsorship, promotional or commercial items without our prior written authorisation;

d) whilst within the Venue(s), engages in any form of marketing or advertising activity (including ambush marketing), or conducts any commercial activity without our prior written authorisation;

e) whilst within the Venue(s) or vicinity, engages in disruptive, dangerous or violent behaviour; instigates violence; demonstrates racism or xenophobia; or harms any other person(s) in any way;

f) whilst within the Venue(s), enters restricted access areas or climbs lighting masts, fences, roofs and other apparatus or constructions;

g) damages, interferes with or tampers with any property of any third party;

h) smokes in any area where smoking is not permitted;

i) is suspected of committing, or having committed, or being likely to commit, a criminal offence in or about the Venue(s); and/or

j) fails to comply with instructions from us and/or any Authorised Person, or refuses a security search.

28. Valid Tickets will be exchanged for Wristbands on entry into the Event. Wristbands cannot be issued until the day/date as stated on the Ticket and are only issued directly to the Ticket Holder on production of the relevant booking reference number and photographic proof of ID (driver's licence or passport). It is not possible to collect wristbands on behalf of other people and all wristbands must be placed and secured on the individual's wrist directly by our staff. Your Wristband will be invalidated if any part of it is removed, detached, altered or defaced. Wristbands will not be reissued or replaced regardless of whether you still have your Ticket.

29. Ticket Holders must wear their Wristbands at all times whilst within the Venue(s) and Wristbands must be produced for inspection upon our request and/or the request of any Authorised Person. Failure to do so may result in the Ticket Holder being ejected from the Venue(s) without refund or compensation, and the Wristband being temporarily or permanently deactivated.

30. The Ticket Holder is responsible for his/her own personal property brought to and into the Venue(s). Neither we nor the Official Ticketing Agent, the Owner of the Venue(s) nor any Authorised Person accepts any responsibility for any loss, theft or damage of a Ticket Holder's personal property.

MEDIA & RECORDINGS

31. Photographs or any other recordings of sound or images taken by a Ticket Holder within the Venue(s) may be used for personal, private, non-commercial and non-promotional purposes only. The Ticket Holder shall not, except for personal, private, non-commercial and non-promotional purposes and in any event not for commercial gain, disseminate at any time, over the internet, radio, television and/or any other current and/or future form or type of media, any sound, image, description of the Event (in whole or in part) including any such content made, recorded or captured in still or moving form by mobile phones or by any other form of wireless and/or portable device, and shall not assist any other person(s) in the conduct of such activities. Any recording or transmitting equipment (including professional cameras), unauthorised photos, recordings, tapes, films or similar items may be confiscated and/or destroyed by us.

32. Each Ticket Holder attending the Event:

a) acknowledges that he/she is likely to be recorded and the resulting content publicly disseminated across a range of media;

b) acknowledges that the police and/or security staff may carry out filming for the security of Ticket Holders and the prevention of crime;

c) agrees that perpetual use may be made, free of charge, of his/her voice, image and likeness captured whilst present at or about the Venue(s) (by means of live or recorded video display, broadcast, transmission or other dissemination or recording, photographs or any other current and/or future media technologies) and waives, on an irrevocable, worldwide, perpetual basis, all rights to object to such recording and the broadcasting, transmission or other dissemination thereof in any current and/or future media technologies;

d) acknowledges and agrees that we are the sole legal and beneficial owner of the copyright and any other intellectual property rights of any nature whatsoever in and to any recordings of sound or images taken within the Venue(s) (including future rights to such recordings or to any works derived from such recordings) and waives, on an irrevocable, worldwide and perpetual basis, all rights (including moral rights) in and to any such recordings; and

e) hereby unconditionally and irrevocably grants to us a perpetual, exclusive, freely assignable and royalty-free licence to use, adapt, distribute and/or exploit, by any means and in any current and/or future form or type of media or format, any recordings taken by the Ticket Holder within the Venue(s) in breach of paragraph 31 of these Conditions.

GENERAL

33. WARNING: Prolonged exposure to loud noise may cause damage to your hearing. Please be aware that strobe lighting, pyrotechnics, lasers, smoke machines and other special effects may be used during the Event. We strongly recommend all attendees take any precautions they deem necessary, such as wearing earplugs.

34. No trading is allowed anywhere within the Venue(s) or in the vicinity thereof without our prior written authorisation and the responsible Ticket Holder could be evicted from the Venue(s) without refund or compensation.

35. The Event operates licensed bars and you need to be over the age of 18 to purchase alcohol at the Event. Please be aware that if we think that you look 25 years old or younger you may be asked to provide proof of age and if you are unable to do so you will not be served alcohol.

36. Access to each designated area within the Venue(s) is subject to capacity and we accept no liability and will not offer any Ticket refunds if a Ticket Holder is unable to attend a specific performance listed on the schedule.

37. We take the needs of Ticket Holders who are disabled or who have other access requirements very seriously and actively encourage people of all abilities to attend the Event. If you have access requirements for the Event please contact us regarding your requirements at customerservice@snowbombing.com.

38. Nothing in these Conditions seeks to exclude our liability or that of, the owner of the Venue(s) or any Authorised Person for death or personal injury caused by its negligence, fraud or other type of liability which cannot be excluded or limited by law.

39. Subject to paragraph 38 above, neither we nor the Official Ticketing Agent shall have any liability to a Ticket Holder beyond the Face Value of the Ticket Holder's Ticket. Neither we nor the Official Ticketing Agent shall be responsible to the Ticket Holder for any indirect losses or damages including, but not limited to, loss of enjoyment, goodwill and/or travel or accommodation expenses. Personal arrangements including any travel, accommodation or hospitality purchases relating to attendance at the Event which have not been purchased from us are at the Ticket Holder's own risk.

40. The Ticket Holder irrevocably and unconditionally consents to the collection, use and insertion into a database on our behalf of personal information provided by the Ticket Purchaser and any other Ticket Holder for the purposes of the implementation of these Conditions subject to applicable law, including for administration, communication, enforcement and access control purposes, in accordance with our Privacy & Cookies Statement. We may share such information with third parties as may be generally and reasonably required for the proper and efficient staging of the Event.

41. To the extent permitted by law and with your consent, personal information provided by you to us will be used for all purposes reasonably connected with the operations of the Event including (but not limited to): providing you with details of forthcoming connected events, offers and services; providing you with updates as to the latest concessions or any changes thereto and information concerning competitions and other promotional activity, supplying you with the goods that you request or in which we reasonably believe you may be interested; conducting market research and establishing customer profiles; and transferring or disclosing the information provided to our professional advisers and such other parties as we consider necessary in the administration of our business. We will not use or disclose your personal information other than as set out in these Conditions and our Privacy & Cookies Statement without your prior consent. If you have any queries about this, please write to us at our registered office address: SBH Events Ltd, 7th Floor, 364-366 Kensington High Street, London, United Kingdom, W14 8NS. You will be given the opportunity to unsubscribe from such marketing communications when you place your order and you can unsubscribe from any email communications you receive from us by following the unsubscribe link. Neither we nor the Official Ticketing Agent accepts any responsibility for any loss, theft, or accidental destruction of any personal information provided by the Ticket Purchaser or any financial or other loss or damage which may result, directly or indirectly therefrom.

42. In the event that any provision of these Conditions is declared void, ineffective or unenforceable in any respect by any competent court in any jurisdiction, that provision shall be severed to the extent necessary in that jurisdiction, and the remainder of these Conditions will remain in effect as if such provision had not been included and the validity, enforceability and/or legal effect of such remaining Conditions shall not in any way be affected or impaired thereby.

43. We reserve the right to make amendments to these Conditions from time to time at our sole discretion (including, without limitation, by amending or supplementing the Conditions of Entry and/or the list of Prohibited Items). A full copy of the latest version of the Conditions (as amended, if appropriate) will be available at www.snowbombing.com and, upon request, from us at the address set out in paragraph 41 of these Conditions. We shall notify Ticket Purchasers of such changes by email if they materially affect Ticket Purchasers' rights as a consumer.

44. Any information requests or other correspondence in relation to these Conditions should be addressed to: customerservice@snowbombing.com.

45. Any breach of any these Conditions may result in the cancellation of the Ticket, the refusal of admission to the Ticket Holder to the Venue(s), or his/her eviction from the Venue(s), in each case without refund or compensation in addition to any other remedy that we may have, even if the Ticket Holder did not have prior notice of the Condition or the breach. No failure or delay by us to exercise any right (in whole or in part) under these Conditions shall constitute a waiver of that right, nor restrict any further exercise of that right.

46. All Tickets and Wristbands (and the copyright in all Tickets and Wristbands) remain our property. In the event of any breach of any of these Conditions by a Ticket Holder, Tickets and Wristbands must, upon the request of any Authorised Person, be delivered up to that Authorised Person. Such actions are without prejudice to other remedies which we may have.

47. These Conditions constitute the entire agreement between the parties and no party shall have any claim or remedy in respect of any statement, representation, warranty or undertaking, made by or on behalf of any other party in relation to these Conditions which is not already set out in these Conditions.

48. Any person (other than us, the Official Ticketing Agent, the owner of the Venue(s) or any Authorised Person) not party to these Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999.

49. These Conditions will be governed by and interpreted in accordance with English law. Any dispute arising from or in connection with these Conditions or a Ticket Holder's attendance at the Event will be submitted to the non-exclusive jurisdiction of the English courts. Notwithstanding the foregoing, we reserve the right to pursue any legal proceedings in a competent court in the defendant's domicile, which proceedings shall be governed by and interpreted in accordance with English law.

50. These Conditions shall not affect a person's statutory rights as a consumer. For further information about your statutory rights, contact Citizens Advice or the Department for Business Innovation and Skills.

51. To the fullest extent permissible in law, we shall be entitled to assign all and any of our rights and obligations under these Terms and Conditions, provided that your rights are not adversely affected.

RFID (RADIO FREQUENCY IDENTIFICATION)

1. The Event may be a cashless (or partly cashless) event, in which case your Wristband will be embedded with an RFID chip enabling you to pay for goods and services at the Event.

2. You will also need the Wristband to access the Event and certain areas within the Event.

3. You may need to create an online account to register your Wristband and, amongst other things to:

a) credit your Wristband before and during the Event without visiting the top up machines or booths at the Event;
b) receive a refund of any unused credit on your Wristband after the Event (if applicable); and/or
c) enable your Wristband to be blacklisted if it is lost or stolen.

4. Your Wristband is not a credit card, debit card, charge card, or cheque guarantee card, it will not be linked to your bank account and the balance on your Wristband will not earn interest.

5. Any personal data which you provide to us from time to time in connection with your Wristband may be used by us and our partners, including, without limitation, our payment service provider:

a) to administer your Wristband account, process transactions, provide you with the assistance and services you request;
b) to carry out our obligations arising from any contracts entered into between you and us; and
c) to notify you about changes to our service, Website and/or the Event.

6. It is your responsibility to ensure that any information you provide to us is complete, accurate and that it remains up to date. For more information on the way we use your personal information read our Privacy & Cookies Statement.

TRAVEL PACKAGES — BOOKING TERMS & CONDITIONS

The following Conditions apply only to Travel Packages booked with us. For the Conditions applicable to Tickets, Events and Venue(s), please refer to the main Conditions above.

1. BOOKING, DEPOSIT & BALANCE PAYMENT

A booking is made with us when You pay a deposit as stipulated below, pay in full, or join the monthly pre-payment plan and You are issued with a booking confirmation. We reserve the right to return Your payment and decline to issue a booking confirmation at our absolute discretion.

For deposit payments, for all bookings made before Sunday 2nd November 2025, a £50 per person (plus booking fee) deposit payment is required at the time of booking, then a further £100 per person by 2nd Nov 2025 (£150+booking fee total), a further £100 per person by 1st Feb 2026 (£250+booking fee total), with the remaining accommodation, lift pass, and festival wristband package balance due in full by 1st Mar 2026, and remaining optional extras balance due in full by 31st Mar 2026.

For bookings from 3rd Nov 2025, a £150 per person (plus booking fee) deposit is required at the time of booking, with a further £100 per person by 1st Feb 2026 (£250+booking fee total), the remaining accommodation, lift pass, and festival wristband balance due by 1st Mar 2026, and optional extras balance by 31st Mar 2026.

For bookings from 2nd Feb 2026, a £150 per person (plus booking fee) deposit is required at the time of booking, with the remaining accommodation, lift pass, and festival wristband balance due by 1st Mar 2026, and optional extras balance by 31st Mar 2026.

For all bookings made on or after 1st March 2026, the accommodation, lift pass, and festival wristband package payment must be made in full at the time of booking, with remaining optional extras balance due in full by 31st March 2026.

For pre-payment plan customers, please see the Pre-Payment Plan Terms and Conditions. Your final payment is due Sunday 1st March 2026.

2. BALANCE PAYMENT DETAILS

Where You have paid a deposit, the balance of the cost of the accommodation, lift pass, and festival wristband package element of Your Travel Package (including any applicable surcharge) is due by Sunday 1st March 2026. This amount equates to the total amount in Your booking confirmation, minus any added extras and transport. The balance of the cost for additional purchasable items, such as lift passes, equipment hire, VIP upgrades and airport transfers, is due by Tuesday 31st March 2026. If we do not receive this balance in full and on time, we reserve the right to treat Your booking as cancelled by You in which case the cancellation charges set out in clause 10 below will become payable.

3. TOURIST TAX

The Customer acknowledges and agrees that any mandatory local tourist taxes imposed by law or regulation are not included in the tour price. Such taxes must be paid directly in cash at check-in to the accommodation provider or other designated authority. The Operator is not responsible for collecting or remitting such taxes on behalf of the Customer, and failure to make timely payment may result in denial of accommodation or services. Tourist tax for the 2026 season in Mayrhofen is €3.20 per person per night.

4. CONTRACT & 5. ACCURACY

A binding contract will come into existence between You and us for the provision of the Travel Package as soon You are issued with a booking confirmation that will confirm the details of Your booking. Upon receipt, if You believe that any details on the booking confirmation or any other document are wrong You must advise us immediately as changes cannot be made later and it may harm Your rights if we are not notified of any inaccuracies within seven (7) days of our sending it out.

We endeavour to ensure that all the information and prices on our website are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the Travel Package that You wish to book before You make Your booking.

6. TRAVEL INSURANCE

You must ensure you have adequate travel insurance, which is a condition of your contract with us, whether this is the travel insurance offered on the booking platform or travel insurance you purchase separately. You must be satisfied that Your insurance fully covers all Your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness as well any winter sports cover or other activity/adventure insurance appropriate to the activities you will be undertaking. If You choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

7. PRICING

We reserve the right to amend the price of unsold Travel Packages at any time and correct errors in the prices of confirmed bookings. We also reserve the right to increase the price of Travel Packages solely to allow for increases which are a direct consequence of changes in:

(i) the price of the carriage of passengers resulting from the cost of fuel or other power sources;
(ii) the level of taxes or fees applicable to the Travel Package imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and
(iii) the exchange rates relevant to Your Travel Package.

You will be charged for the amount of any increase. However if this means You have to pay an increase of more than 8% of the price of your confirmed Travel Package, You will have the option of accepting a change to another package if we are able to offer one (if it is of lower quality You will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should You decide to cancel for this reason, You must exercise Your right to do so within 7 days from the issue date printed on Your final invoice. Should the price of Your Travel Package go down, then any refund due will be paid to You less an administrative fee of £30. There will be no change made to the price of Your confirmed Travel Package within 20 days of Your departure nor will refunds be paid during this period.

8. CURTAILMENT

If You are forced to return home early, we cannot refund the cost of any travel arrangements You have not used. If You cut short Your Travel Package and return home early in circumstances where You have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer You any refund for that part of Your Travel Package not completed, or be liable for any associated costs You may incur. Depending on the circumstances, Your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.

9. IF YOU CHANGE YOUR BOOKING

If You wish to change any part of Your Travel Package after the confirmation invoice has been issued, You must inform us via email at customerservice@snowbombing.com as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet Your requested change.

Administration fees: Name Change £30 per person | Accommodation change £30 per booking | Date change £30 per booking | Transport change £15 per person | Change to Optional Extras £15 per extra.

Certain Travel Packages may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the Travel Package.

10. TRANSFER OF BOOKING

If any member of Your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by You and satisfying all the conditions applicable to the Travel Package) providing we are notified not less than 7 days before departure and You pay the amendment fees stipulated at clause 8, meet all costs and charges incurred by us and/or incurred or imposed by any of our suppliers and the transferee agrees to these Conditions. You and the transferee remain jointly and severally liable for payment of all sums. If You are unable to find a replacement, cancellation charges as set out in clause 10 will apply.

11. IF YOU CANCEL YOUR BOOKING BEFORE DEPARTURE

If You or any other member of Your party decides to cancel Your confirmed Travel Package booking You must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at customerservice@snowbombing.com and will be effective from the date on which we receive it. Should one or more members of your party cancel, it may increase the per person Travel Package price of those still travelling and you will be liable to pay this increase. You will have to pay the cancellation charges as follows:

• 91 days or more before departure: Deposit only.
• 90 days or less before departure: 100% of total booking cost.
• For wristband only bookings, from point of purchase: 100% of total booking cost.

Booking fees, insurance premiums and amendments charges are not refundable in any circumstances.

Cancellation by You due to Unavoidable & Extraordinary Circumstances: You have the right to cancel your confirmed Travel Package before departure without paying a cancellation charge in the event of "unavoidable and extraordinary circumstances" occurring at your Travel Package destination or its immediate vicinity and significantly affecting the performance of the Travel Package. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. Please note that your right to cancel in these circumstances will only apply where the Foreign, Commonwealth and Development Office advises against travel to your destination or its immediate vicinity.

12. IF WE CHANGE OR CANCEL

We may occasionally have to make changes or cancel Your booking and we reserve the right to do so at any time. If we make an insignificant change to Your Travel Package, we will make reasonable efforts to inform You as soon as reasonably possible if there is time before Your departure but we will have no liability to You. Examples of insignificant changes include change of accommodation to another of the same or higher standard or changes to performance times, venues, performers and artists.

We will not cancel Your Travel Package less than 60 days before Your departure date, except for reasons of Force Majeure or failure by You to pay the final balance. We may cancel Your Travel Package before this date if, e.g., the minimum number of customers required for a particular package is not reached.

If we have to make a significant change or cancel, we will tell You as soon as possible and offer You the choice of: accepting the changed arrangements; or having a refund of all monies paid; or accepting an offer of an alternative travel package of comparable or higher standard (at no extra cost); or accepting an alternative travel package of a lower standard, with a refund of the price difference.

Compensation: If we cancel Your Travel Package less than 60 days before departure, we will pay You compensation as follows: 90 days or more notice: £0.00. 89–61 days notice: £10.00 per person. 60–31 days notice: £20.00 per person. 30 days or less notice: £30.00 per person.

13. FORCE MAJEURE

We will not be liable or pay You compensation if our contractual obligations to You for the provision of the Travel Package are affected by "Force Majeure". For the purposes of these Conditions, Force Majeure means any event beyond our or our supplier's control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as epidemics and pandemics, the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely.

Brexit: Certain travel arrangements may be affected as a result of the UK's decision to leave the EU. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to visa requirements. We would treat any such changes as Force Majeure.

14–16. SPECIAL REQUESTS, DISABILITIES, COMPLAINTS

Special requests: Any special requests must be advised to us at the time of booking and confirmed in writing. We cannot guarantee that they will be fulfilled. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us. We do not accept bookings that are conditional upon any special request being met.

Disabilities and medical problems: We will do our utmost to cater for any special requirements You may have. If You or any member of Your party has any medical problem or disability which may affect Your booking, please provide us with full details before You make Your booking so that we can try to advise You as to the suitability of Your chosen Travel Package. You may be required to produce a doctor's certificate certifying that You are fit to participate.

Complaints: If You have a problem during Your trip, please inform the relevant supplier immediately who will endeavour to put things right. If Your complaint is not resolved locally, please inform customer services immediately at customerservice@snowbombing.com. If the problem cannot be resolved and You wish to complain further, You must send formal written notice of Your complaint to customerservice@snowbombing.com within 28 days of the end of Your trip.

17. OUR RESPONSIBILITIES

We will accept responsibility for the arrangements we agree to provide or arrange for you as an "organiser" under the Package Travel and Linked Travel Arrangements Regulations 2018, as set out below and as such, we are responsible for the proper provision of the travel services specifically included in your package, as set out in your Booking Confirmation.

We will not be responsible or pay you compensation for any personal injury or death unless you are able to prove that it was caused by our negligence or the negligence of our suppliers.

We will not be responsible or pay You compensation for any injury, illness, death, loss, damage, expense, cost or other claim if it results from: the acts and/or omissions of the person affected; the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unavoidable and extraordinary; or Force Majeure.

We limit the amount of compensation we may have to pay You. Loss of and/or damage to luggage or personal possessions: the maximum is an amount equivalent to the excess on Your insurance policy. Claims not involving injury, illness or death: up to three (3) times the price paid by or on behalf of the person(s) affected in total.

Claims in respect of international travel by air, sea and rail, or any stay in a hotel are limited as if we were a carrier under the appropriate Conventions (Warsaw/Montreal, Athens, Berne/Cotif, Paris).

18–22. EXCURSIONS, INSOLVENCY, PASSPORTS, SUPPLIERS, PROMPT ASSISTANCE

Excursions: Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your contracted arrangements with us. We are not responsible for the provision of the excursion.

Insolvency Protection: We provide full financial protection for Your Travel Package. If You book arrangements other than a Travel Package from us (e.g. You just book a Ticket), Your monies will not be financially protected.

Passport, visa, immigration & health: It is Your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to Your Travel Package. Most countries now require passports to be valid for at least 6 months after your return date. For European travel you should obtain a UK Global Health Insurance Card (UK GHIC) prior to departure unless you are able to rely upon an existing EHIC.

Conditions of suppliers: Many of the services which make up Your Travel Package are provided by independent suppliers in accordance with their own terms and conditions which will form part of Your contract with us. Some of these terms may limit or exclude the supplier's liability to You, usually in accordance with applicable International Conventions.

Prompt assistance: If, whilst you are away, you find yourself in difficulty, we will offer prompt assistance as appropriate including information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where assistance is not owing to any failure by us, we will not be liable for the costs of alternative arrangements.

23–26. FCDO ADVICE, DELAYS, DAMAGES, BEHAVIOUR

FCDO advice: You are responsible for making Yourself aware of Foreign Commonwealth and Development Office (FCDO) advice in regard to the safety of the countries and areas in which You will be travelling and to make Your decisions accordingly. Advice from the FCDO to avoid or leave a particular country will constitute Force Majeure.

Delays and missed transport: If you or any member of your party misses any transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and transport supplier concerned immediately.

Damages: We reserve the right to charge you for the full cost of any malicious damage you cause if it exceeds the amount of deposit held by the hotel.

Behaviour: All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion or in the opinion of any hotel manager, coach driver or any other person in authority, Your behaviour or that of any member of Your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, We reserve the right to terminate Your booking with us immediately. In the event of such termination our liability to You and/or Your party will cease and You and/or Your party will be required to leave your accommodation or other arrangements immediately. No refunds for lost accommodation or any other arrangements will be made. You and/or Your party may also be required to pay for loss and/or damage caused by Your actions and We will hold You and each member of Your party jointly and individually liable for any damage or losses caused by You or any member of Your party.