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When In Austria

Health & Medical

Chemist (Apotheke)
Situated at the crossroads down the high street, 200 meters from Sport hotel Strass.

You must take along your travel insurance policy when visiting the doctor. If the fee is less than €135 you must pay whilst in Austria and reclaim on returning to the UK. Refer to your own insurance policy document if you wish to make a claim, they will help you with the procedure.

Please note: all surgeries in Mayrhofen are private health care and don’t accept the reciprocal EHIC health forms available from post offices in UK.

Passports & Visas

For British citizens, if your passport is lost or stolen whilst in Austria, please contact the British Embassy in Vienna.

Embassy address: Jauregui’s 10, 1030 Wien, Austria.

Tel: 0043 (0) 171 6130 Drop (0) when dialing from UK phone.

Non-EU nationals must check visa requirements with the Austrian, German or French embassies depending on where your port of entry is.

Customer Service Numbers

UK Tel: 0333 240 5815

09:00 – 20:00 (UK)

AU Tel: +43 (0) 5285 6760 216

Monday to Friday (excluding bank holidays)

Please note: only available during event.

Customer Service Numbers

Other Numbers

Telephone code Austria +43

Pharmacy (steinbock apotheke) 05 28 56 23 13

Mountain rescue (bergrettung) 140

Fire service (feuerwehr) 122

Ambulance (rettung) 144 / 112

Police (gendarmerie) 133

International emergency services 144

Hospital (Bezirkskrankenhaus Schwaz) 05 2426 000

Other Numbers


Monday to Friday: 08:00 – 12:00 & 14:30 – 18:00

Saturday: 8am – 08:00 – 12:00 & 16:00 – 18:00

Sunday: Closed except ski hire shops. If you’re arriving on a Sunday, please keep this in mind – grab your goodies pre-game!