Snowbombing 2020 Cancellation FAQs

Our latest statement regarding the cancellation of Snowbombing 2020 can be found here.

Latest update: 13 March 2020

General FAQs

1. Why have you cancelled the event?
On Wednesday 11th March, the Austrian authorities placed a ban on all outdoor events above 500 people and indoor events above 100 – forcing the cancellation of Snowbombing 2020.

Furthermore, following our initial statement, the Tyrolian government has announced additional measures aimed at limiting the spread of Coronavirus. This includes the closure of all ski lifts by Sunday March 15th and all hotels by Monday, March 16th.

We understand that this will be disappointing news for you, as it is for us. Snowbombing started in 1999 and this year was to be our 21st edition of the festival. The cancellation is unprecedented for Snowbombing but the wellbeing of all guests, artists, crew and local residents is our priority.

2. Can I still go on holiday?
As stated above, the Tyrolian government has announced additional measures aimed at limiting the spread of Coronavirus. This includes the closure of all ski lifts by Sunday March 15th and all hotels by Monday March 16th. Therefore, you will sadly no longer be able to enjoy your holiday in Mayrhofen this April.

3. How do I tell you which option I’d like to go with?
If you have a booking for Snowbombing 2020, we will be sending you an online form via email very shortly, in which you will be able to let us know which option you would like to choose.

4. My group want to pick different options. Is this ok?
We will be taking into account the desires of each group member and will do our best to accommodate groups in different sizes for the option of transferring your package to Snowbombing 2021 and refunding members where applicable.

5. When do I have to let you know which option I want?
You must fill out the form by 3pm on Friday 20th March. Anyone that misses this deadline will automatically have their booking transferred to Snowbombing 2021 and standard terms and conditions apply to the new booking.

6. What happens if I don’t fill the form in by 15:00 March 20th?
Your booking will be automatically transferred to the 2021 event and you will receive a refund of 20% on this year’s booking, refunded directly onto the card on which payment for the booking was made, standard terms and conditions apply to the new booking.

7. How will a refund affect our loyalty scheme if we intend to book for next year?
All Royalty customers with a Snowbombing 2020 booking will maintain their current status at Snowbombing 2021.

8. My booking was cancelled before the festival was cancelled, will I still be able to select one of these options?
If you cancelled your booking for any reason, or if your booking was cancelled because you failed to pay by the deadline you are only eligible to have your money transferred to 2021.

Transfer to SB21 FAQs

9. What are the event dates for next year?
The festival dates for Snowbombing 2021 will be Monday 5th to Saturday 10th April 2021.

In order to make the most of your time in the mountains, customers are welcome to join us in Mayrhofen from Saturday 3rd April until Sunday 11th April.

10. Will you refund this year’s flight costs?
We will not be refunding flights. Flights are separate to your Snowbombing package. Check with your travel insurance provider if you are able to claim this cost back through your policy.

Additionally, due to COVID-19, many airlines are now offering flexible change and refund policies. For more information please contact your airline or see the links below:

EasyJet – https://www.easyjet.com/en/policy/coronavirus

British Airways  https://www.britishairways.com/en-gb/information/incident/coronavirus/latest-information

Lufthansa – https://www.lufthansa.com/de/en/flight-information#faq

Jet2 – https://www.jet2.com/flights/incident

Aer Lingus – https://www.aerlingus.com/support/flight-disruption-information/

11. What happens if I choose this and then I am subsequently unable to attend next year?
If you choose to transfer your booking to Snowbombing 2021 then you will be bound by the terms and conditions for that festival and standard cancellation terms will apply.

12. Will the line up be the same?
The line-up will not be wholly transferred to SB21 but it is likely that many of the same acts will be booked once again. This is subject to change.

13. Can half my group transfer and half choose another option?
We will be taking into account the desires of each group member and will be able to accommodate groups in different size units for next year if required and within reason.

14. When will my package be transferred?
We have set a deadline of 15:00 20th March for each Snowbombing attendee to confirm how they would like to proceed for SB20. Once we collate all this information and the booking has been transferred you will receive an updated confirmation confirming their 2021 booking.

15. Will my lift pass and equipment hire still be valid?
Your lift pass and equipment hire bookings will still remain valid and be honoured in 2021. By transferring your existing booking, you will benefit from ensuring that prices will remain frozen for 2021.

Refund FAQs

16. Are you refunding in full?
We will be refunding the entirety of your Snowbombing booking minus the booking fee, travel insurance and any admin charges you previously incurred for changes such as removing or downgrading extras or name changes.

17. Why are you keeping the booking fee?
These fees cover the cost of our ticketing platform providing a 7 days a week, 24 hours a day booking service, labour costs, credit card commissions and all the other costs associated with running a ticketing business which in the event of a cancellation are even more amplified.

18. Will you refund my travel costs?
Snowbombing will reimburse any travel costs you have booked with us – airport transfers, coaches and the Road Trip.

See question 23 for information on Road Trip hotel refunds.

19. Will you refund my flight costs?
Snowbombing do not offer customer flights so will not be able to assist in the refund process. Please contact your flight provider for their flight refund policy and check with your travel insurance provider if you are able to claim any costs back through your policy.

20. When will I receive my refund?
We endeavour to have all full refunds cleared in your bank account by Friday 10th April. If you haven’t had your refund by this date please see “I haven’t had my full refund” below.

21. I haven’t had my full refund.
Refunds will be finalised by Friday 10th April. If by this date, you think you are missing money, this is likely due to the refund going back to the group leaders card if they paid the deposit on behalf of the group. Another reason may be if you paid across multiple cards, funds will go back into different accounts. Please make sure you check all your bank and credit card accounts and with your lead booker before you contact customer service at [email protected]

22. Will my travel insurance cover the cost of this holiday? 
Snowbombing will be refunding the total cost of your package that you have booked minus the booking fee, travel insurance and any admin fees you have incurred if you previously made changes to your booking. We will not be refunding any additional flight or travel costs. Please check with your travel insurance provider if you are looking to claim on any other aspects of your journey.

If you have purchased insurance through Snowbombing then you can find the contact details here.

23. Can we get a refund on the Road Trip Hotel?
Victor’s Residenz-Hotel Saarlouis will provide a full refund for bedroom and dinner reservation payments if cancelled up to 72 hours before the date of stay.

In order to receive your refund, please contact Victor’s Residenz-Hotel Saarlouis on +49 6831 9800 or email [email protected]